CVS Pharmacy Technician Certification Practice Test

Which tasks are performed at Drop-Off?

1. Data entry through Third Party insurance

2. Verify customer's contact number and call out waiters

3. Both A and B

4. Only call out waiters

The correct answer is: Both A and B

At the Drop-Off stage in a pharmacy setting, various essential tasks are performed to ensure efficient processing of prescriptions. One of the primary responsibilities includes data entry through Third Party insurance. This involves entering necessary patient and insurance information into the pharmacy's computer system to facilitate billing and ensure that the insurance coverage is confirmed for the prescriptions being filled. Additionally, verifying the customer's contact number is crucial at this stage. This verification helps maintain effective communication with the patient regarding their prescriptions and any other pertinent information. Furthermore, calling out waiters, which typically involves notifying customers when their prescriptions are ready, is also a task performed by pharmacy technicians. Given that both aspects—data entry for insurance purposes and verifying contact information while calling out waiters—are part of the responsibilities at Drop-Off, selecting the option that combines both tasks is appropriate. This comprehensive approach ensures that the pharmacy operates smoothly and that patients receive their medications promptly and accurately.