CVS Pharmacy Technician Certification Practice Test

When must a technician accept a patient's request for a receipt?

1. When it is the end of the day

2. Only if the patient insists

3. Whenever a HIPAA Notice prints

4. At any time at the patient's request

The correct answer is: At any time at the patient's request

A pharmacy technician must accept a patient's request for a receipt at any time at the patient's request because it directly relates to the patient's rights under regulations such as HIPAA (Health Insurance Portability and Accountability Act). HIPAA safeguards patient privacy and ensures that individuals can access their health information, including transaction records, which can be reflected in receipt forms. Providing a receipt allows patients to have personal documentation of their purchases, which may be useful for insurance purposes or personal records. The responsibility of the pharmacy technician includes acknowledging and facilitating the patient's request for this document whenever asked. It is essential for fostering trust and providing quality patient-centered care. Therefore, regardless of timing or insistence, the pharmacy technician should be prepared to give a receipt at the patient's request.