CVS Pharmacy Technician Certification Practice Test

In a pharmacy, who has primary responsibility for answering incoming telephone calls?

1. Drop-off

2. Production

3. Pick-Up

4. Consultation

The correct answer is: Production

The primary responsibility for answering incoming telephone calls in a pharmacy typically falls to the production area. This is because the production team is often tasked with managing the workflow of medications, including processing and filling prescriptions. They are trained to handle inquiries related to prescription status, medication availability, and other operational questions. While other areas of the pharmacy have their specific roles, such as drop-off handling new prescription submissions and consultation staff managing patient care inquiries, the production team is better equipped to respond to the general flow of calls and queries directly related to the filling of prescriptions and medication management. This ensures efficiency and allows for clear communication within the pharmacy. In a busy pharmacy environment, having a designated team for answering calls helps maintain a streamlined process and ensures that patients receive timely information regarding their prescriptions and medications.